Some problems brought to the EAP can be resolved without referral to an outside resource, through the use of short-term counseling techniques. If the clinician assesses that the problem will take more than the remaining sessions, then the clinician will refer the employee to available resources. The role of the clinician then becomes more like a case manager, helping the employee negotiate insurance coverage, available therapists, etc. The clinician will remain in contact with the employee to make sure that he was able to get an appointment and is satisfied with the service.